 Faq |
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If you have any questions or would like to speak with us directly
then please email us at info@thebackshop.co.uk or telephone us
at +44 020 7935 9120 /79359148. Alternatively, please write to
us at The Back Shop, 14 New Cavendish Street, London W1G 8UW.
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| Q. Where can we can try your products?
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| A. Our showroom is located at 14 New Cavendish Street, London
W1G 8UW. For the last twenty years we have been situated
in the heart of the medical community surrounded by Harley
Street, Wimpole street etc. Our Showroom includes an assessment
area devoted to Posture and Workstation Assessments. We are
also more than happy to visit clients either in their home
or at their place of work. In some cases we can take chairs
for the client to try or can arrange for the client to visit
us at our showroom where all our products are on display.
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| Q. How many ranges do you specialise in? |
| A. We are able to recommend and source chairs and products
from a wide range of tried and tested manufacturers from
around the world.
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| Q. Can I exchange or refund items bought?
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| A. Please read Our Terms and Conditions. The Consumer Protection
(Distance Selling) Regulations 2000 does not apply to customised
goods, pillows, mattresses, toppers, beds and lumbar belts
and thus no right to cancellation. We can only take such
products back and provide a full refund or replacement only
in the event of a manufacturing fault. Damaged goods must
be reported within 24 hours of delivery. Please call our
helpline on 00 44 (0)207 935 9120.
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| Q. Are all products guaranteed?
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| A. Yes, all of our manufacturers offer at least a 12 month
guarantee against faulty manufacture or parts. Most office
chairs, mechanical parts, are guaranteed for 5 years and
fabrics are guaranteed for 3 years. Stokke chairs carry a
7 year guarantee on the wooden frames and 3 years on fabrics.
Please note that fabric guarantees from all of our manufacturers
are on a 'fair wear and tear' basis. It is therefore entirely
at the manufacturer's discretion whether fabric damage is
assessed as being due to a manufacturing fault or whether
the damage is assessed as user damage or fair wear and tear.
These manufacturers' guarantees do not affect the buyer's
statutory rights. Desks have a 2 year guarantee for mechanical
faults.
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| Q. How do I go about repairing the product under guarantee?
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| A. We will arrange for either the manufacturer to repair the
chair on site or arrange for the manufacturer to collect
the chair, carry out the necessary repairs and then send
the chair back to you by courier.
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| Q. Do you have a Privacy Policy? |
| A. We respect your privacy and your security. We do not sell
or trade your personal information. Nor will we send you
unsolicited junk mail.
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| Data Protection Privacy Statement |
| We take your privacy seriously and take every reasonable precaution
to safeguard any personal information we hold.
Any data collected will be held as it was provided and you
may at any time amend or update your data by contacting us.
You may at any time deregister from receiving further information
from us.
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A good night sleep
